lutherbeau
Joined: 09 Nov 2012
Posts: 10
|
 Posted: Fri Nov 09, 2012 8:32 am Post subject: Are bank staff clueless? |
 |
|
When I had a business account with HSBC, I found myself having to ask the normal staff to help with issues 3 times when the business manager wasn't available - and on each time they got it wrong.
It was simple but little things, such as getting the online banking sorted out, and setting up a standing order. And they messed up.
So I resolved to only ever do anything via my business manager.
I since moved business banking to Royal Bank of Scotland after incorporating my company.
However, it turned out that a couple of small payments were left on my HSBC Mastercard, so I called the Mastercard division, and they said to send a cheque for the outstanding amount, with a covering letter detailing which account to credit.
So I did.
3 months later HSBC Mastercard call - apparently, the bill is still outstanding.
HSBC *had* received the letter, and *had* cashed the cheque - but hadn't credited the caredit card account as they were meant to.
Luckily, this is all now resolved.
Question is, is this just one branch of HSBC where the staff are friendly but clueless, or is this a common problem with banks nowadays - where the staff are unable to provide the proper services as required by them?
Anyone else have trouble with clueless bank staff?
_________________
insolvency solicitors |
|
FAQ
Search
Memberlist
Usergroups
Register
Profile
Log in to check your private messages
Log in
